Good Services
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Beschrijving
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ?good? service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ?good? and ?bad? service and describing the common elements within all services that mean that it either works for users or doesn?t. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
Meer informatie
| ISBN | 9789063695439 |
|---|---|
| Auteur | Lou Downe |
| Uitgever | BIS Publishers |
| Verschijningsdatum | november 2019 |
| Afmetingen | 198 x 133 x 20 mm |
| Bindwijze | Paperback |
| Taal | Onbekend |
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